I've been to other FirstWatch restaurants and have had great food and service. This location was unfriendly to say the least and the food was nowhere near the quality I have had at other locations. I ordered the bacon and onion hash with scrambled eggs really well done. My food came out with the eggs still wet and the rest of my food was burnt. I took the eggs off the rest of the food prompting the waitress to come back asking about our meal. They took the plate with eggs back (including my English muffin and fruit) and literally put the same eggs back in a pan and BURNT them. They brought the burnt eggs back to the table but never brought back my English muffin or fruit. When I asked them to take the burnt eggs away because the smell was overwhelming they were rude and didn't say a word. I asked to only pay for the part of the meal I was able to eat, since I couldn't eat the eggs and was never given the fruit or English muffin. The waitress was beyond rude and only removed $2 from my $10 meal. As I was paying, another waitress was nice enough to remove my meal from the check. It was hard not to notice the waitresses and cook staff talking about me and staring at me from the kitchen. I will not be returning to this FirstWatch location. Do yourself a favor and drive to the University Heights location.