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| - We visited this past weekend and although the food was very good, I did not enjoy the experience. The service needs to be monitored better. Our server was Nicola who was friendly and nice but needs some coaching.
First, the restaurant was only 1/4 filled. I would like to suggest to find a better place for the servers to "loiter" than right at the kitchen counter area, in full view of the customers. They really had nothing to do and the wait time in between them moving from the kitchen area pickup area to the tables was considerably long. My best suggestion is to pls find something useful for them to do. Otherwise, they should be circulating the room. I really thought it was off putting to see most of the servers there with down time. I don't want to see that!
If they have so much time, then the beverage refills should be automatic. Instead, I had to ask for any refills. The place was 1/4 filled only so no excuses-- this should have been automatic on their parts.
Next, I don't appreciate the server, Nicola, clearing the table and putting food in take out boxes right at the table. This is awkward at best and frankly disgusting at its worst. As she clears the food into a box, what does she do with the then dirty plate? She piles it next to me so that I can wait and watch while she does the next person's take out. Mind you---I am still eating!
Pls train the servers to be more aware of how and WHERE they clear the plates and how they move food from dish to box.
Next, pls train servers--particularly Nicola--on approaching the table at the right time. I was still eating and she decided to bring a box to the table for my food. I can't tell you how much this bugs me.-- other restaurants also do it.
Pls train servers to monitor the right time to approach table and see if they are done. If one person at the table is still eating (in my case two of us were still eating)--THEY ARE NOT DONE NOR READY FOR A BOX! It is pretty simple.
This seems like a good suggestion esp when on our visit they had all the time in the world to stand by the kitchen service counter and chat.
My suggestion---find something for them to do! Anything!
Although I do like coming to your restaurant but this past visit was lower in service quality than I have experienced before.
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