Like others, I would give the company zero stars if possible. My order of graduation announcements arrived without all the items I had ordered. They were minor items (year and initial envelope seals), but I had paid for them and would only use them with my son's announcements. Customer service said they could ship the missing items in about four business days. By the time I would receive them, we would only be about a week away from graduation. They would not offer expedited shipping, said they could not refund, and were about as generally unhelpful as possible. There was not even an apology for their packing error. I have three more children coming up through school. I will definitely not be ordering anything from Josten's that I can get elsewhere.