I loved visiting this Aveda location today. The ladies were welcoming and friendly. Gretel was especially attentive. She listened carefully and helped me pick a suitable treatment for my hair type. She also gave me a complimentary head massage of invati revitalizer. She answered all my questions and concerns unhurriedly and gave me a lot of samples to try from. She told me details about the pricing and the points scheme they had. I ended up getting a complimentary facial! It was a good experience. The only reason I am giving Aveda 4 stars is because all their products are sooo expensive!