If I could ZERO starts I would. Guy behind the counter is so rude and super unfriendly. I asked when my bag would be ready he said "I think Thursday we will call you." It was Saturday when I decided to follow up. I called them and they said "your bag is ready" I said "ok great. Thank you. Also any particular reason I didn't get a call as I was promised?" The guys rudely said "we told you when it would be ready so that's why we didn't call you" I didn't want to fight with the guy so I said "I will pick it up today thanks" I went in and as always there was no one at the front counter. I also forgot to mention I went there on Friday after work to pick up my bag at 6:30 pm. The hours posted say they closed at 7pm and sure enough they close early. Awesome. Anyway I picked up my bag and saw they left my expensive hand bag sitting right up front for anyone to see it. As I left another customer came in to pick up shoes and asked why she didn't receive a call when her shoes where ready and she got the same lackluster rude answer as I did. I will not be back and I doubt she will either. I suggest other customers do the same and take their money where it's appreciated and respected.