| rev:text
| - Convenient how this employee neglected to ring in my purchase under their name... because they were probably the most rude & arrogant I have ever encountered.
11/17/17 at 8:37pm your employee was helping ONE customer prior to myself, who had just walked in. Your employee then walked AWAY from the counter. Did not acknowledge me whatsoever. Did not say, "one moment please". No "hello". NOTHING.
Another employee was mopping the floor. And another was standing in the back watching. For FIFTEEN MINUTES I stood there waiting for even ONE employee to acknowledge me! I walked in at 8pm.... the restaurant closes at 9pm. It took until 8:23 to even be acknowledged!
No idea why I even bothered to sit & wait after that total disrespectful bs. ...big shock the order came out entirely wrong. And going back to ask it to be fixed is hopeless when it already took THIRTY MINUTES to get ONE sandwich out of THREE employees who all have 0 regard for customer service.
It was obvious the one at the counter was "in charge". And was terrible. I pointed out (POLITELY, mind you, regardless of their demeanor) that cleaning should have been put aside for AFTER assisting customers & a simple acknowledgement of presence would have made ALL the difference between standing there being ignored for the majority of the experience. Got a nice, "sorry we get a head start on closing and you can go next door if you don't want to wait." WOW...
So, it is safe to say the one responsible for this "team" tonight at closing was a total inconsiderate witch. Can't say I will visit this location again. It is more than worth it to drive the extra 15 minutes (had to wait longer than that, anyway) to actually be acknowledged & respected at the BETTER location in Glendale!
Bell Road in Surprise needs a massive attitude adjustment, lesson in customer service- basically fix that girl with the poor attitude & get someone in there who can lead your other employees by a GOOD example! Total trash experience & I'm pissed I just got charged for a wrong order after waiting nearly 30 minutes for ONE sandwich because your counter lead had a bad attitude & crap for courtesy/care.
You may want to instruct them to begin closing at 9pm, AFTER business hours. Not push out & neglect customers who come in prior. We all just got off work, too, and had to wait to do so until our responsibilities were met... why do the employees at this location get to be above hours of business & make their own schedule?! You are basically paying this employee to purposely ignore customers in order to close ASAP on the dot at 9pm so as not to interrupt THEIR own PERSONAL schedule (overheard that one!). This person should not be there if they cannot adhere to the business world & standards. Especially the customer service industry.
There is no reason I should have had to wait until 8:23 to even PLACE my order when I walked in the door at 8pm but was entirely ignored while others were helped then closing procedures promptly took place an hour prior to close of business. I mean, even a simple, "one moment please & we'll be with you" would have made the difference between being flat out ignored & made to feel an insignificant bother!
Really, I have had better experiences at McDonalds in comparison. At least they acknowledge you!
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