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| - I am so disappointed by my experience at Santo. I had not had a haircut in nearly 3 years, because I have a very hard to manage curly hair type, and I've never really gotten a totally stellar haircut, so I usually just keep it long and pull it back in a ponytail because its too hard to manage. I found the website naturallycurly.com and they have a salon section so people can find salons that do well with curly hair. Santo had over 200 reviews, and the next closest place had like 12. I was convinced-nearly all the reviews were just raving about the special training the Santo stylists went at the Devachan salon in NYC, and how their hair has been changed for the better.
I excitedly made my appointment and couldn't wait for the week to go by before I could go. My appointment was for 10am (a confirmation text 2 days before was a nice touch!) and I arrived 5 minutes early. I was promptly greeted, offered water and a robe, and sat in the waiting area. The salon is really nice inside and definitely has a high end feel, which I expected, based on the prices. I'm not stranger to salon wait times, and even consider 15 minutes to be acceptable. 10:20 rolled around, and the two people who arrived after me were taken back. Then 10:30. At 10:40, I was asked again if I wanted water or tea while I waited, which I declined. I was considering just leaving at this point, since I had other things to do that day. Finally, at 10:45, my stylist comes out nonchalantly, introduces herself, and motions to me to follow her. No apology, no explanation for her lateness, not even an acknowledgement that she was 45 minutes late.
She sits me down in the chair and asks me a few questions about my hair. I explain why I don't get it cut often, and that I really struggle with it turning into the dreaded curly pyramid, so I just throw it into a ponytail. I showed her a picture of roughly the shape and length I was thinking of, and made sure to note the roundness, and not the bluntness, of the cut. She gets to work on the haircut, which is done dry. I have never met a stylist that was less talkative. I kept trying to ask questions about the Deva cut, her specialty training, and anything else I could think of to get her to talk, but it was like pulling teeth, so I eventually just gave up and sat there awkwardly.
As she neared the end of my cut, there were a few pieces towards the front that she wasn't sure how to cut to give it a good shape, so she said that after washing and drying me, she would get her scissors back and trim it up to align with the new cut. We went back to the sinks, which are really nice-you get a massage chair and a soothing eye mask while getting your hair washed. Then I was put under the dryer for 10-ish minutes. While I was drying, I saw the stylist get her next client and start working on her, while leaving me under the dryer that had turned off many minutes ago. She finally came back over, took some clips out of my hair, and told me how "great" the shape of my hair was now. I think she maybe snipped off one extra piece from the front that she told me she was going to do after the wash and dry.
I looked in the mirror and was horrified-the "great" shape was a pyramid!! I couldn't wait to get out of there, so I just mumbled something like, "yeah...thanks" and high-tailed it to the counter so I could leave. The total somehow came to $5 MORE than the highest price quoted on their website for a Master Stylist, which is the highest level for a curly girl cut.
I have been trying to let the cut grow out a little bit and style it myself to see if it would grow on me at all before writing a review, but its been almost a month now, and its still a no go. I hate it. I never want to let anyone near my hair again. There are no layers at all. It just ends in a blunt line and all pouffs up at the bottom, creating the triangle shape I was trying to avoid. The only good thing is that now my split ends are gone. I still wear my hair in a ponytail every day, but now instead of being nice and long, its choppy and looks like a lampshade hanging off my head. I've never had such a terrible cut in my life, and this place is supposed to specialize in curlies. Stay away if you value your hair and time!!
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