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http://www.openvoc.eu/poi#funnyReviews
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  • For years, I have tolerated that this Whataburger is slower than sit-down dining, gets my order wrong, and overcharges me, mostly because the chain sometimes introduces menu items I like. Today, I went in search of a jalapeño breakfast biscuit, which is a truly fine idea. At 6:45, the place was empty except for two clerks sitting in the dining area. They stared and giggled at my bemusement that there was nobody to take my order, as apparently the manager thinks it makes sense to send everybody who can operate a cash register on break simultaneously. Only when I started to walk out did one of the staff yell for attention in the kitchen. After much yelling, somebody in back said she'd be out in a while. Since there were no other customers in the restaurant or the drive-thru, I'm not sure what was more urgent than serving an actual customer, but I've known management to set some odd metrics that get in the way of customer service. "I give up -- you don't want customers," I said, and I went to get a biscuit at the QT across the street. Larger fast food chains have a metric of time-for-service, and they're always trying to reduce it. Not Whataburger! Whataburger cultivates the pure Customer Contempt Approach.
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