HORRIBLE!!! DO NOT GO WITH DIRECT TV!!!! I have been a customer with this company for 7 years now. I was going to cancel and go with Cox. Direct TV offered me a deal that seemed too good to be true in order to get me to stay, installed the equipment, DID NOT do the licensing agreement with me due to technical difficulties, then canceled some of the channels. In order to get those channels I would have to upgrade up two more packages. I called to cancel service and they told me that regardless, I am under contract and I can cancel for an almost $500 fine. From the other reviews they like to do this a lot. That is dirty pool to promise an amazing deal, get you "under contract" then take the deal away and tell you that you are screwed! The supervisor was horrible as well. Very condescending! They are amazing at loosing long standing customers!