When you first go in, you have to go through the information line. You have to talk to someone and tell them what you need. IT IS THEIR JOB TO MAKE SURE YOU HAVE EVERYTHING BEFORE YOU SIT DOWN AND WAIT 2 HOURS TO BE CALLED. I went in for a seasonal ID. The guy at the information desk DID NOT TELL ME THAT I HAD TO HAVE MY MARRIAGE LICENSE. After waiting FOREVER, and I was finally called up to the desk, the guy asked for my marriage license (along with my other documents). I did not have it, so therefore could NOT ACCOMPLISH WHAT I CAME IN FOR. The guy at the information desk (white man, long red hair ponytail) was absolutely the rudest person ever!!!! I wanted so bad to smack the hell out of him but this is the DMV and they have the upper hand and you have to kiss their butt!