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  • I received the following sincere email...& was encouraged by my coworkers to go get them cupcakes. "Hi Heather, My name is Tiffany and I am one of the owners, as well as one of the attendants that you are speaking of in your email. I want to start with my sincerest apologies for your experience today. I appreciate your feedback... And you are correct, what happened today was wrong. I can take full blame and responsibility for my poor communication in your ordering process today. Please understand that we never want anyone to walk away with a poor experience at our bakery. We are working very hard to improve on our system and we appreciate the feed back and will implement a better system to better serve our customers in the long run. As a token of my apology, please accept a free dozen lavender cupcakes on us. Once again I am sorry for my mishandling of your ordering today! Feel free to contact me via email or directly at the bakery if you need anything. Tiffany" I did stop back and was gifted with a dozen cupcakes and purchased another for my coworkers. The cupcakes were a great hit.
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