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  • "Food is okay but service is so so so awful. No respect on customers" I have been a loyal customer who visits at least once a week, even after they have raised the price by 10% since this September. Today, I went to this restaurant as normal however the service was really disappointing. There were small flys in the store, flying over the dishes. Meanwhile, the waiters didn't provide good service since the store is busy during the dinner time. I talked to 2 waiters for my first one-time side dish refill, but it never came after I waited for over 10 mins. As a result, I didn't finish up the rice as usual and when I checked the bill, I told the cashier (I believe she is also the store owner) that I wouldn't leave tips as usual since the service is terrible today. She looked very disappointed and told me everyone here was happy( in other words, you should leave a tip). I explained that I had been waiting for the side dish refill for 10 minutes, speaking to the waiters two times and it never came. Then, she got impatient. She explained that you can only refill side dish once ( I believe there is some misunderstanding here, maybe she thought I asked for two refills but actually I just spoke with 2 waiters and asked for one refill since my first refill never came). I tried to explained more cleanly, however, she just waved her hand impolitely and shouted:" You can just go". I think the store is busy so they don't care about customers. How can they be so impolite to a customer who shows his disappointment and actively gives feedbacks! What they should really care is not the $3 (15%) tips but the reason why the customer was reluctant to give the tip. They should learn to respect customers who give feedbacks since disappointed customers can just leave without saying a word. Anyway, I swear I would never go to this restaurant again. I will definitely choose other Korean restaurants( e.g. Lim Ga Ne and Nak Won) as substitutes. But to tell the truth, if you don't care about how you are treated, this place could be a choice sine the price is reasonable.
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