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| - We've been to this location a few times over the past few years. This is our favorite dine in burger place. Not sure why some of the bad reviews. We have always gotten good service here. Our most recent visit was for take-out on Mother's Day.
The food is always good, and hot, food looks appealing. The prices are reasonable. We noticed the last time we dined in, which was a few months ago, the decor of the place has changed to be more upscale, but the prices similar to last we remembered.
Loved that we were able to pay at the table electronically and didn't have to provide our server with our credit card. Wish I remembered our server's name, but he was super personable and shared with us his favorite way to eat a burger we were ordering, which was to put an over easy egg on it. That was super delish and unfortunately when doing take-out, you can't do this.
We got refills on all our stuff that had refills and I think our server even refilled something that isn't normally refillable. He shared with us some stuff that helped lower our bill but get the most bang for our buck. That's watching out for your customers and considering them. We never had to really wait for refills as our server was on top of things to the point things were getting refilled far too often.
Of course, we were a fun, happy group (husband, wife, 2 teenage kids) and not obnoxious. We were very kind and friendly, and left a really good tip. Maybe to those who don't get good service, maybe it's their demeanor. All our food every time we've been to Red Robin has always been sinfully good.
Ordering online for Take Out was easy, too. Our food was ready for us when we got there and it was still hot, though we got there about 15 minutes after they said the food would be ready, which was 13 minutes from order.
When we arrived home another 15 minutes later, so guessing the food had been packed and ready for us for about 45 minutes before we finally were able to sit down at home to eat. I ordered onion rings and these were the best onions rings ever. I mean, we've had great onion rings before, but considering they had been sitting in the packed take out container for at least 45 minutes, one would expect that the onion rings would be limp and soggy. On the contrary. They were still crisp and delicious.
In fact, our meal tasted and felt like it was served right from the kitchen immediately when we finally sat down to eat the food at home, and this was it being in take-out containers for AT LEAST 45 minutes. Really, if you're in a hurry and don't want to wait for the lines you can sometimes get, try ordering Take Out online.
Anyway, for the poor reviews of this place. Sorry. That's not our experience. Maybe we just got the right servers all the time, and came at the right times.
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