If I could give them no stars I would
This is based off of service alone as I did not make it to them finishing my sandwich. This location is by far the WORST in customer service I have ever been to. The woman named "Nick" taking my order was rude, short, not helpful or friendly, you could tell she hated her job, ever question I asked was followed by a huff and puff and sigh like I was wasting her time. The place was empty, ZERO customers. I asked for my drink cup and she said "you didn't get a drink" I said I thought I had ordered a meal, she switched back around toward me ripped a cup from the holder and slammed it down and said "OMG-HERE!" This woman is the MANAGER. Rude and disrespectful for no reason. No wonder the place was empty. I stopped them from wasting time on making my sandwich and asked for a refund, Nick then walked past me and mumbled something under her breath as another gave me the refund. The employees that were 'hanging out' were just as rude and disrespectful as she was. I probably will stop eating firehouse all together because of this location and the POS manager they had running the place.