I don't understand the negative reviews here. Especially giving one star for a rude employee when everything else was great. Whatever. I have no complaints! I called last minute looking to rent chairs for a party. I called, got a quote, (including a total breakdown of the cost so there wouldn't be any surprises) and booked my order. Easy as could be. The next day we went to pick them up and we were in and out in less than 5 minutes. The ladies inside rang me up and when I pulled around back the gentleman loaded me up and we were on our way. Return was just as smooth. In and out in less than 5. Planning the party was a nightmare but if I ever decide to do it again I will definitely use Party People.