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| - We were so excited for this new location to open up, closer to home and with a drive thru. But it's been a hit and miss from opening day. So, I guess we'll stick to driving a little further down on Blue Diamond and stick to the location located between Buffalo & Cimarron (with no drive thru)...even though we're literally at the corner of Durango & Blue Diamond and this is our closest location. So since day 1 that it opened we've had some hiccups with our orders...but this particular day a few days ago was the last straw for me. Came through the drive thru on Tuesday March 14th ordered the 3pc taquitos with guacamole and cheese.. make it home which is literally around the corner open up my food and first reaction I'm like WTF?! Like are they serious? Who in there right mind prepares and bags up something like this for a customer. Like come on! I was so infuriated that I drove back through all the construction that is currently going on, on durango (if u live in the area, you know it's been a nightmare) I ended up going into the restaurant and there were a few gentlemen inside (Caucasian) so I didn't want to make a big deal even though I was upset. Myself being Hispanic...the lady at the counter/cashier immediately saw that I had my bag which she had just handed to me not more than probably 10 minutes prior...asked me what I needed...no hi..how can I help you. Not a good start considering how bothered I am to begin with. So I tell her, that I just came through the drive thru ordered taquitos with guacamole and cheese...got home opened up and this is what u all gave me. I open it up to her and she looks at me and responds...okay so what's wrong with it? I'm like are you freaken serious, that infuriates me even more. I ask her to look at the picture behind her on there menu..and ask her if my order looks like that....she now rolls her eyes at me and starts arguing that, it's not going to look like that because that's a professional picture. Okay, I get it...I don't expect it to look just like the picture but come on, so I ask her in Spanish ...again because I'm trying to be as discreet as possible. If she thinks that packing up and order like this to a paying customer is acceptable. I ask her if she wouldn't be upset if the tables were turned and she was the paying customer and received a dish like this if she would be content. Instead of offering a quick solution like a simple...we can make another order for you..she just continues to argue with me. And now in Spanglish, there's some English and Spanish in there so I'm like okay, you obviously don't care and see that I was trying to be discreet with you as to not draw any attention from other patrons. Because I'm not trying to feed into the stigma that unfortunately is sometimes placed upon hispanics. But her ignorance just feed more into that. I ended up just asking for a refund and will just stick to the other Don Tortaco location further down the street. I ended up going to the other location got taquitos and it was night and day difference as you'll see in the photos. The 3pc was from the Durango/Blue Diamond location (next to McDonalds) and the 5pc from the location on Cimarron/Blue Diamond (Pizza Hut shopping center)
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