I couldn't be more disappointed. They are incompetent, liars and their customer service is awful.
I have been with W.F. for decades. A year ago I bought a house in Vegas and moved from Los Angeles. I have had checking, savings, visa, and line of credit accounts with W.F and using them for my home loan seemed like a good idea. they have atms everywhere so I like the idea of staying with them.
During the purchasing process, they dropped the ball at every point. never returned calls even when promising to get back to me by certain dates and screwed up my home ins. I specifically told them the co. I wanted for my home ins but they went ahead and set me up with their choice. I then had to go the process of canceling one policy and reinstating another. They miscalculated tax monies in my escrow account and most recently failed to pay insurance yet again. I have spent the past three weeks trying to get my home owners ins. paid and keep getting the run around. The latest was last week I was told the check was sent OVERNIGHT but to allow it 48 hours. I was given a check number and $ amount and the address it was sent to. A week later my ins has still not been paid. I spoke to my ins co. and they phoned W.F who told them it did not go out overnight but just regular mail. I will be changing banks, on all my accounts soon. I will never use Wells Fargo and will make it a point to go out of my way to tell anyone who will listen about just how poor their customer service is and just how incompetent they are. They suck big time and lie about it.