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  • This review is for the spa only. I am a local and received a gift card for the hotel so we thought we would spend it at the spa. I know what your thinking, how could anyone complain when it's free AND complain about a spa! When we first arrived we were checked in by a friendly staff member and we told her it was our first time visiting. She walked us to the stairs and said the service staff will then take care of our lockers, etc downstairs. The service staff retrieved our spa shoes and locker keys and left us guessing after that. I said it's our first time here - where do we go? He pointed us to the Men/Women rooms where he said the lockers were and that the massage therapist would pick us up in there. This is where I got upset. No tour, had no idea where anything was, pretzels on the floor, kleenex dispenser empty, no toiliet paper in the stall, stall door lock was broke, candles weren't lit etc. As I sat in the lounge to wait for my massage, I overheard a staff member giving a "tour" to another lady. Wow - where did I go wrong after telling them 3 times that we had never been there! (once over the phone). The massage was great as was the therapist Jennifer. After the massage Jennifer told us about the couples Jacuzzi. We got dressed and went to the Jacuzzi, tried to turn it on - no bubbles! I asked a therapist if I was turning it on incorrectly and she stated that the bubbles weren't working but you can still sit in it. What? I can sit in my hot bath tub at home if that was the case! Needless to say, we left after I couldn't charge my cocktail I ordered to my spa account at their private pool. Upon checkout, we didn't even receive a thank you, come back soon, nothing. Therefore, we will never be back and I would never recommend this spa.
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