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  • This Bob Evans used to reliably provide good, fresh food in a clean and orderly environment. But the last two times we were here the food, service and cleanliness were all sub par. A few weeks ago my wife and I went to Bob Evans in Medina for an early dinner. I ordered the meatloaf meal and we waited about 20 minutes but our meals never came. We were just about to leave when the waitress finally stopped by and informed us that they were out of meatloaf. It was 4:30 pm. I was incredulous that 1) it took them 20 minutes to figure out there was no meatloaf and 2) how could they be out of meatloaf at 4:30? The waitress said she'd talk to the manager. About 5 more minutes went by then the manager came over to let us know that "we found the meatloaf!" The manager then began to explain that he was short staffed and "the cook misplaced the meatloaf" and "they don't give me enough help". All I could think was "I don't care, bring me my food". But he went on and on about the trials of his job - trying to deflect responsibility to his poorly trained and short staffed employees. Let me also mention that he was wearing a filthy, disgusting shirt and pants. Anyway he said he was sorry for the long delay and mixup and that he'd credit the meal. But when the waitress brought the bill the meatloaf meal was on it. I told her the manager agreed to credit the meal. Then we had to wait some more while she went and checked with the manager again. Finally he came over and did the credit. Terrible. Today my wife and I went there again and
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