Ever since Hilton took over this place is living nightmare. They make up their own rules and will not provide Westgate owners with anything in writing.
Ex. Owners rates: Before you were able to book more than 30 days in advance and it was available to any suite. Now they changed rules. 4 bedroom suite is not available for Owner rates. They changed cancellation policy. Each representative says something different and is poorly trained and their refusal to provide me something in writing. Yet when they made changes they failed to notify a Westgate Owners.
Definitely will be contacting the Federal Trade Commission and Attorney General Office in regards to this BS.