My engine light came on an my local Fletchers could not fix it. I decided to head to the dealer. They did get it to shut off....and found an additional $2,000 in repair work. About 2 days later the light came back on....frustrating. They got me in again quickly but it took about 2 hours for them to figure out the problem. I would not usually mind but I did tell them I had things to do and to please keep me posted on the progress. I did not hear from anyone for about 90 min when I went out to check on their progress....no word but they would check. About 30 min later I was told it was done. My CX9 now runs great but I would have liked a bit more communication on the progress