Super disappointed.... We order from here fairly regularly (both take out and delivery) since they're really our only non-fast food option late at night and the bonus is the delivery! Placed a relatively decent sized order ($60 pre-tip) for delivery... An order was missing. No big deal, it happens. The girl who answers the phone when I call about it says she will call the driver and call me back.... They call me back. Turns out they never rang in my missing item... The solution was POOR, at best. The manager argued with me, said he would send the missing order but still charge me, despite the fact everyone else had already eaten...(also repeatedly told me they read my order back to me, irrelevant in my opinion, but they did not!) ... Long story short: 1 kid never got his food. I guess it's Steak 'n Shake from here on out. (Plus: the chicken is so very dry!)