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| - Service is always sub-par. Recently went for Sunday Brunch to sit on the patio, where the first impression of the experience was waiting over 5 minutes for the hostess to figure out what to do with the guest in front of us. As she "shoo'd" the guest away, there wasn't a "good morning, welcome to Mon Ami Gabi", in fact there wasn't any greeting coming out of the her mouth, just a blank stare waiting for me to say "2 people please". Is there a point when management just doesn't care or forget to train the host or hostess to be hospitable? Last time I checked, restaurants are in the hospitality business...
If anyone has ever been to Mon Ami Gabi, its a busy restaurant, our hostess that sat us never made any eye contact or cared to start up a conversation, as the walk to the patio is a good minute. It was a crowded day and hostess pushed through guests charging her way through the dining room, literally loosing us by the time she got out to the patio.
I figured our experience was about to turn around, or at least hoped. Anyway, sitting on the patio at Mon Ami Gabi, people watching on a nice Sunday morning, your experience will be good even if the food and service can't compliment the location.
Our busser was friendly and prompt, he came by and made sure our waters and coffees where filled at all times, with a smile. Our Server on the other hand must have been trained by the same person lacking a hospitable drop of service that trained the hostesses. My friend had been to Mon Ami Gabi only a few weeks earlier for brunch and she remembered an omelette she had that consisted of ham, mushrooms and blue cheese. She mentioned this to the server and his response was "huh". After hearing my friend rave about this omelette all morning, I kind of assumed that the server would say, "please allow me check if we have any blue cheese, I'm sure the chef would be more than happy to make that for you." but rather a "huh" response. So we start to order our meals, in the middle of writing down our order, he tells us he'll be right back and goes and talks with his busser and another table for a few minutes. What a way to make the guest feel important... He certainly must have needed our table, as he sat the check down before our breakfast plates were cleared - I would have had no problem ordering some baguette and nutella or a pastry with the rest of my coffee, but I guess increasing our check wasn't part of his thought process. Funny thing is, I had my credit card on top of the check presenter for over 15 minutes before he came by to pick it up - So I guess, he wasn't trying to rush us out - he just wanted to take a break, as we didn't see him for a long time...
Whatever the case - there just isn't too many restaurants in Vegas with such a prime location, where you can eat outside and people watch. If there was, I would never come back and the restaurant would have been rated 1 star, but due to great ambiance, with no help from the staff, I gave it 3 star
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