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  • I've been a Starbucks gold member for years and always rave about the great service from Starbucks. Unfortunately, this store at 2832 North Power Road, Mesa, AZ 85215 1609 does not represent the exceptional customer service I've been accustomed to. First of all the hours on the mobile app are incorrect. The store closes at 9:30 on Sat night, the app shows the store is open until 10:30pm. I made a mobile order at 9:50 pm Sat night, Nov 18, 2017 for $32.79 and paid for it via the app. When I showed up at the store to pickup the order me and the other 6 people in my car were shocked to see the lights out and the store locked up tight. Coincidentally, the sign on the front door ALSO showed that the store was open until 10:30 PM on Saturday nights. Not much I could do at that point, so we ended up going to another Starbucks. We were driving out of town and would be on the road until 2am - a caffeine fix was critical! When I called the Starbucks at 2832 North Power Road, Mesa, AZ, this morning I asked to speak to the manager. The woman who answered the phone assured me she was the manager. AFTER I explained my problem, the woman told me she needed to get the manager! That REALLY made me angry - this person straight up lied to me. The real manager ended calling me back. He blamed the construction workers (they just had a remodel) for the incorrect hours on the front door sign. He blamed the regional manager for the incorrect hours on the app. And he blamed the employee's deception (that SHE was the manager) on her being a new employee. So apparently, they don't expect their new employees to be honest. The manager did credit me for the $32.79 order that I paid for but couldn't pickup because they were closed. He then asked if there's anything else he could do for me. I explained that after all those problems w/the order and the deceptive service, I felt that while my husband thought the $32.79 credit was sufficient, I expected something else. But wasn't sure what that would be. The manager simply said ok and told me to have a good day. By the way, the store at 1003 North Dobson Road stayed open late to be sure we got our order before leaving town.
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