When I went there with my coworker, we waited for about 10 minutes to get our orders. The staffs were not very communicative and it took awhile for us to give our orders. Mainly speaking, we felt ignored.
The food is great. I love their falafel and their salads.
For the treatment we had, I will go there when I have the patience and the time to wait. Other than that, I will go to another place to get my order. The wait time just kills it for me.