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  • Go here about once a month with friends. While it has never been one of my top choices, there are a few menu items I enjoy. This evening, I ordered one of them, a meatball sub. When it came out the sub roll was tiny. It was as though they served it on half a roll. I pointed it out to the waitress and she agreed and took it back to be remade. In less than a minute, the manager brought the original sandwich back and explained that rather than cut the roll from the side, they now split it from the top. The only problem is that the "new" roll is so small that it is physically impossible to pick it up and eat it as a sub sandwich and can only be eaten with a knife and fork as an open face sandwich. The meatballs and sauce were still good, but this was not what was previously served and as was stiill described on the menu. The most annoying was when the manager, Pete, brought the sandwich back, he didn't ask if I would like to order anything else or apologize for the unadvertised change, but just set it down in front of me with a "deal with it" attitude. After we paid the bill, he stopped by to ask how everything was and I expressed my dissatisfaction with what was a poorly executed cost cutting measure. He said thanks and would pass it on to corporate as they liked to hear "honest" feedback. Bottom line: corporate chain that is losing touch with customer satisfaction and a manager who doesn't have a clue regarding customer service.
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