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| - Maybe we came on an off day to Espo's?! After driving by so many times and seeing a full parking lot but always on my way to appointments or what not and just too busy to stop. Well, today I was finally in a place to stop and see what Espo's was all about! It was about 6pm and the line to order was already long. I geared up because I was hungry and just knew that this was going to be good! While waiting I noted that the patio was cute and decorated for upcoming Cinco de Mayo. Super festive! What I didn't like is that it's walk up counter service and there were no menus which in my opinion would be great for those waiting in a long line; trying to decipher a board menu can be blinding! My husband actually pulled a menu from Yelp while we waited. I have to admit, I am not one for counter service and wanted to maybe leave but I felt bad to go after asking my husband to turn around to come here. We finally get to the guy who took our order. He was less than enthralled with us. Whatever. I guess that's what you get with counter service. The water is set up in a big decanter by the doorway. Mind you the cups they give you are that of the dental office 'flush and spit' type. You may as well take as many as your hands will carry. Would it kill you to hand out bigger water cups? This is Arizona and it's 'authentic' Mexican food, right? You can tell I'm getting a bad taste in my mouth.. and the food has yet to arrive. We sat on the patio. I noted the beers seemed cheap. About 20 minutes later out over a speaker our number is called. Our order of chicken flautas and cheese enchiladas is ready. My husband collects it and it's in foil tins. So much grease is floating on the enchiladas that are souped in beans. We also got an order of chips with 'queso' and salsa. The chips and 'queso' are simply a few tortilla chips with melted shredded cheese on a paper plate. Bleh. The salsa is in small cups and it wasn't tasty. Our rolled tacos were frozen in the center and we took them back to Mister Un-enthusiastic. Did he care? No. The cheese was not melted inside the enchiladas either but at that point, we gave up. When they called for us to come get the rolled tacos .. again here came the bellowing ,'5 PIECE FLAUTA!' Across that noisy, impersonal speaker. Don't you think an error such as serving us uncooked food would have warranted a small act of kindness or decent customer service like bringing us the rolled tacos ? Guess what ? It's didn't. These were burned crisp and the two that were edible .. tasted like frozen , old , stale, rolled, used to be frozen tortillas. Hard. Pass. I would rather eat at a popular greasy taco shop known here in the valley that has better food than this IF I am going for the American-ized version of 'authentic' Mexican food. I don't even have to keep walking to tie water decanter there with my small dental sized cups! That's a joke, when saying it's 'authentic' , right ? Authentic for who??? So the cute patio.. it's cute. To me, that's all this place has going for it. So many taco shops in the area ... keep driving and don't believe the hype. But I am only one Yelper that doesn't seem to believe this hype. This is my story and I'm sticking to it. Terrible.
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