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  • As a Photography major I rarely have a chance to get my camera cleaned since I'm finally out for summer I figured I'd take the time to get my sensor cleaned. I am an hour away from this place but I made the drive to drop it off/pick it up. That's fine if I was happy with the service but I wasn't. Not only was it not cleaned properly but the customer service was very defensive and accusatory. I stopped in here for a sensor cleaning and got talked up to the mirror/viewfinder cleaning for an extra 20.00. Well, I got my camera back today and it now has several new black fibers and 2 spots that I can see clearly through the viewfinder. I know for a fact those were not there before because that would have driven me nuts. Upon calling back they told me that it was there already because the clerk wrote down on the paper that he couldn't remove several hairs. Duh how can I prove what dust was there and what wasn't? I can't obviously. I'm telling you those were not there, I know my camera well! Then she proceeded to try and blame me by asking if I had cleaned my lens back before putting it on. She went right into defense basically saying that once the camera is out of their hands there's no way to prove what dust is what. I get that but the thing is that I paid you to clean the dust and you not only didn't clean it but you put NEW dust and fibers on my viewfinder. I look through my viewfinder on a daily basis, I would know if there were giant black hairs blocking my view. They told me it would cost 100.00 to get the hairs/spots off. Hmm so first it's an extra 20 to clean the viewfinder, now it can't be cleaned unless it's disassembled? So then what does their so called viewfinder cleaning consist of for an extra 20.00? Wiping the outside part with alcohol? I blame myself for getting suckered in, you know you try to do the right thing and have your equipment cleaned professionally but people take advantage. Hopefully I can save you from making the same mistake. Go somewhere else and do the mirror/viewfinder cleaning yourself.
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