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  • I was going to this office the past 12 years. I'm sad to say I will no longer return here though my kids and I love Britney, who has such a beautiful heart and is an amazing hygienist. Dr. Eckman and all of the previous dentists before him (Dr. Kim and Dr. Tiffany) were great! But yesterday, when their VERY RUDE office manager called me, I told her she was rude, but for her to only literally tell me I was rude and started raising her voice and talking over me. Never have I received such POOR & UNPROFESSIONAL customer service! To tell me I owe a bill without even trying to get the New 2018 INSURANCE INFORMATION is someone clueless about how their office should run especially with a medical billing sense. I advised her to contact my sons father as it's his insurance policy and she told me as a parent I should take responsibility of my son! I was very appalled! I love my children and take very great care of them; I'm not sure how that even relates to her needing to do her job! That's is a NEGATIVE REMARK I will not look over especially to a very successful single parent mother that has worked very hard to make her children successful! This office is not the type I want to be associated with to be talked down to on a personal note that has NOTHING to do with the issue. It's very shocking to even receive a statement like that from someone that does not know me!
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