I just called this location to order a platter for tonight. I have family coming in on no notice and thought "Hey, lets do some meet and greet snacks!" After about 20 rings someone answered. I said I wanted to order a platter for tonight and they asked me to hold. No problem...3 minutes later...no problem.....5 minutes later...a little irritated....10 mins later.....may as well see if they EVER come back to the phone....15 minutes later I hung up. Took a screen shot... to show my wife. Wow....in a small community like Providence...guest service needs to be a FOCUS!! Decided to order from Jersey Mike's. We will not be visiting this establishment again..