I've called multiple times in a panic unable to get out of the garage due to power failures and anyone who answers the phones knows how to quickly get me out of the house which is a huge help. I trust them wholeheartedly for new motors and maintaining existing parts. They're friendly, trained and instead of saying someone will need to call you back, they get the answers quickly and that's all you really need in panic mode. Best in Vegas and yes, I have used other door companies.