One of the longest and slowest lines I have ever encountered. The wait hellish and makes the DMV feel like a day in the park. The cold room feels drab and a sense of despair hangs in the air. If I didn't know any better, I swear INS was waiting outside to deport people. With way too many people coming in and not enough seating, people were lingering outside the door and in the rocks. After an excruciatingly long wait, we got up to the desk and were quickly dealt with.