I RAVED about this place to everyone who was within ear-shot when it opened. I typically would go about once a week and get a sandwich combo and a kid's meal for my little one who was always with me (and why I always choose the drive through).
Pros: The turkey. The tuna is also good (which I got via an incorrect order...see cons below)
Cons: This place cannot get an order correct to save their lives. I order a plain PLAIN turkey sandwich on a croissant and I get a salad, smoothie, incorrect sandwich, kids meal... it has literally been incorrect or unacceptable in some way the last 5 out of 7 times I've been there.
The staff seem like they would rather be ANYWHERE but there most of the time. The drive through window attendant took my order once (I was the only car in line, ordered plain turkey sandwich). I watched him take out the trash and have a smoke while I sat...starting to fume...in the drive through line. He walked back in and apologized profusely for the delay (which was not his fault) but after all that, they handed me a salad. Literally 20 minutes in line by myself at the drive through for a plain sandwich and they hand me a pre-packaged SALAD?!
I would call each time my order was incorrect (or correct it at the window) but it's not worth it to have this happen nearly every time I eat there. Panera is right across the street and MUCH better overall.
I've tried again and again to give them more chances. Last visit was last week. I ordered a $9 plain turkey sandwich and drink combo. I got home to find my order was correct but placed on a nearly inedible croissant that was about the size of my palm. My 3 year old at the entire contents of the sandwich and was still hungry, so totally unacceptable product.
Horrible service. On the off chance they get an order correct, you may be eating a small bread brick. I just give up and suggest that others don't bother...at least with the drive through.