They were very helpful and the service was great, the prices were the best out of the shops that i checked out. If you have any bike needs try this shop there very nice people and they really know there stuff. I needed the bike set up right away and they said no problem and had it ready in no time. I'm a bigger guy 6' tall and the 20 inch bmx didn't feel right he picked a 25" bmx out and let me test it out right away it was just right for me. There the best bike shop in az, give them a try you will not be disappointed.