I visit this location last night. I didnt see any problems. The lobby was clean with xmas music playing and xmas decor everywhere. It was pretty nice. The manager was very nice. She wished us happy holidays before leaving the establishment. When we got home the food was awesome. Original hot and fresh. I rate this establishment a five star. I could see why ppl would rate this store low, its because of the area. There is a bunch of homeless and weridos. The employees were nice, the food was excellent!