The doctor was nice, however their policies are despicable. I brought my 13 year old dog in yesterday to be put to sleep. I was an emotional wreck and did not come to this decision lightly. And let me interject that I was a veterinary tech for years. My dog was old. Lots of fatty tumors. Change of disposition. Could not get in and out of the doggie door anymore. Had problems breathing. Vomiting a lot. Didn't want to play with the other dog anymore. Her quality of life was going downhill fast. I told this doctor all of this. The doctor told me he could not put her to sleep because she "still looked so happy" and he wanted to do bloodwork and X-rays and put her on pain management. He told me it was policy. Yeah, policy to get as much money out of a client as they can! Left even more of an emotional wreck then when I came in.