rev:text
| - Ok, this is a second consecutive back to back time that me and my family has come to eat here and they messed up my families order. It's not the server, but it's the kitchen that messed up and can't read a simple ticket. I called a manager over, whom happen to be the same manager as last time that came to us, Dave because we had been waiting for 30 mins without everyone having been served so we could eat as a family together. Well my father finally got his food and everyone else was cold obviously because it sat. I asked Dave point blank if he would take care of the bill and his exact words were "I will pick up all the gaps" and I said again to reconfirm you are going to comp the whole ticket so I know we are both on the same page? He said yes. So I told my parents don't worry about anything; it's been resolved. We got excited because last incident was maybe 3 weeks ago (last visit) and we waited for just shy of 40 mins for our food and this guy did not even have to guts to take care of the customers. So, I paid the bill and put it behind me. Well this time it happened again and I lost it. To fast forward everything... This Dave has the audacity to bring my family a bill, taking off the food for my father and that's all. What about the rest of the family that had to wait 30 mins to eat since we only eat as a family, not individuals??? If you are going to comp one person, you better comp my whole family because your stores mistake cost our whole families time to eat, not only once, but twice in a row.
So, as a conclusion, I gave this Dave manager several opportunities to fix this issue and his way of fixing it was very very unethical. So I will keep this post up until someone from this organization decides to message me to put a solution together. The customer service from Dave was very very very unprofessional. If I come across abrasive or aggressive, don't get butt hurt, it's whom I am.... a retired Marine Corp combat Gunnery Sergeant with 20yrs of military service. I don't handle stupidity or unethical people well!
Bill Cook
|