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  • Rarely do I get offended enough to write something like this and I give many chances. Where to begin. So I work about 5 minutes from this location and get food delivered to my work probably two times a week. The past 5 times I wasn't given a fork or spoon for my soup or salad and had to write under special instructions to include them. Like it's not that hard to give someone a plastic spoon and fork. It's really not Today is what pushed me over the edge though. So since all the inconvenient orders that have been delivered to me I brought a granola bar so I wouldn't have to order from them ever again. The lady who usually brings my food comes in with food and just hands me the clipboard to sign and I said wait I didn't order food and all I heard was her say it was placed by someone named "Ailey". We have a bailey and kailee at my work so I just assumed they ordered food for when they came in to release me from my shift in two hours. I sent our work group message and sent a picture of the food and said bailey or kailee your foods here. Both were confused and said they didn't order it. I realized Panera made a mistake and I put the food in the back room to wait for them to come back for it or call when work slowed down. The lady comes back 30-45 minutes later and I have a lobby full of customers and she cuts in front and I say "oh hey yeah she said she didn't order that" and the woman (I kid you not) yells "WHERES THE FOOD THEN" I said ma'am I put it in the back there's no need to be nasty about this she said "why the f*** would you sign for it and say she's coming in later go get the food now I can't believe this". I give her the food and tell her to have a good afternoon. This all going on in front of my customers at my works busiest time. Much appreciated. I am not looking to be compensated or apologized to I just hope a manager sees this to maybe get someone to teach this woman how you treat another human. And to include forks and spoons for orders on soup and salads.
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