When I took my vehicle in for service earlier this week, I never actually saw my service advisor. This was the first time bringing my car to this dealership, and first impressions are important.
I also waited in my car five minutes in the service area before anyone even acknowledged me. I could see employees avoiding eye contact so they didn't have to help. All they needed to do was say "someone will be right with you." I don't mind waiting. I am a patient person. I do not tolerate poor customer service, however.
My service advisor never came out when I was dropping off or picking up.
No one gave me my keys or told me where my car was when I picked it up. There was trash left in my car, along with my copy of the paperwork. No one spoke to me about the work done on the car or if there were any upcoming services I needed to plan for. It was just routine service, but to not even be spoken to is ridiculous.
Needless to say, I will not be taking my vehicle back to them. I will go back to Bell Honda in the future, even though it is far away from where I live now. I have always received exemplary service there.