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| - First of all I wanted to thank Leo for the respect and service he provided for me and my girlfriend.
I would highly recommend all my friends, family and anyone who are traveling to Vegas with car problems to Leo. He was honest, fair, and communicated with us the entire time. Here is why:
We came in with something wrong with our transmission, it made funny sounds when we accelerated, buckled when we shifted and our check engine light came on.
We pulled into this lot full of different types of shops. No one had time for us that day and one shop had real bad reviews.
We were greeted by Leo the manager himself. He listened to our situation and told us what he can do for us. Leo said he would try his best to get us back on the road.
He gave us an estimated quote and said that it would go towards the total cost of the repairs if it came to it. He mentioned that one person was ahead of us and we would be next. Keeping us in the loop.
Leo also said he would make sure we would know what was going on before doing anything and would want our permission FIRST.
As we waited, Leo offered us sodas, electric outlets, and turned on Amazon video while we waited. The bathroom and waiting room was clean. Leo refilled the water dispenser with bottled water.
Leo would actually come close, literally sit down on a chair next to us and take the time to listen to us whenever we were making conversation. He always made eye contact with us and informed and explained everything to us about everything.
We waited for a little over a hour and Leo and his team fixed our problem to where we were able to get back on the road.
We paid in cash and Leo gave us a receipt. He even wrote down the computer codes that the car gave for our information to keep. Leo never kept anything to himself and communicated everything with us. "A honest man has nothing to hide or be afraid of."
His main mission was to get us back on the road and he did. The check engine light was still on but we did not have trouble with the transmission accelerating anymore. No buckling, sounds, or trouble. We could finally go back home!
Luckily our car was covered by warranty and Leo highly suggested we took it back to our dealership. He did not over charge us nor pushed us for more repairs. We could not take it to our dealership due to our time constraint, location from the nearest dealer, and us being tourist.
Thank you Leo and his team at Auto Xperts.
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