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  • I've been living in Arizona for 5 years now and this is true only dry cleaners that we've used. From the start of taking our clothes to this dry cleaners they have done alright nothing really above and beyond for the money that we pay for the amount of clothing we take each time. We don't take a small amount we take a good bunch of pile of designer and non-designer clothing. But just recently I took a good group of designer clothing first two of my dresses weren't even dry cleaned just put a ticket on it and then hung. Then one of my $300 designer shirt that had two bows on it was ruined Italian made one of kind from a recent collection of a favorite designer of mine. No one had told anyone to undo the bows but yet they were undone. When I did take time out of my schedule to go to talk a very unproductive, unprofessional manager so called a Russell, he left two minutes before I arrived and then left my phone number with the dry cleaner associate and never called be back the following day and then acted stupid never apologized yes sorry I did forget to call you back how may I help you. Because I have a very busy schedule I had to call back myself waisting my time speaking with him an ignorant person that kept talking over me to give him the shirt and that he'll file a claim and then figure it out. He has no professionalism and knows nothing about business. Didn't let me talk and didn't want to take a look at the cameras to see who ruined the shirt, better yet to say he didn't want to assist at all. Didn't even care a thing in the world that the one of a kind Italian made shirt was ruined by his associates and didn't want to do nothing about it. Just kept giving his suggestions but didn't resolve nothing as if it were my fault. This place is so disgusting and has a foul smell even when you walk in and the associates are dressed all provocatively and so unprofessional and know nothing about designer clothing. I did suggest for him to advertise that in his window that he doesn't associate with designer clothing and didn't even care. Was very rude and unprofessional, I'd rather pay twice as much for one piece of clothing that I took to this horrible place and drive a hell a far in the middle of nowhere than to take another piece of my clothing to his horrible place. No one should go if you have non-designer clothing go right ahead they have no respect for the clients that come in and out of they're vile place let alone for clothing. Unfortunately due to the yelp app, they don't let you continue without giving at least a miserly little one star ratting, which is fine by me doesn't really matter.
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