| rev:text
| - These reviews are so true, it just makes me laugh. I got married on November 11, 2011. I was planning to use this company because the prices were so cheap and I was having my bridesmaids pay for their own hair and make up.
I first scheduled appointments and put in my deposit for the hair and make up for the morning of my wedding back in early May 2011. I could have sworn the prices were something closer to $50 for hair alone. When the dates got closer and I was looking to schedule my hair and make up trial, I called again to confirm, and I was notified that it was $60 for hair only and $75 for hair and make up. Well it was close enough, so I let it slide.
I'm from southern California, so planning my trial was set around me actually being in Vegas. We picked the same date to do my trial and do our engagement photos. I was notified that they were participating in a bridal fair and they were going to try to fit me in. The morning of the trial, I told them where I was staying and they said they could make it happen in the afternoon. They told me that since they were coming from the fair, they may be a little bit behind. Well the time came and I was running a little bit behind in returning to the hotel. But I never received a call. I got back to the hotel about 10 minutes after scheduled time. Still no call. Waited for about another 5 minutes and decided to call them. They picked up and was like, well we were early and waited for you and you didnt show, so we are leaving now. So I responded with, ok who do I call to cancel my appointment in November? When I mentioned that, they said they can make something work for my engagement photos and come back up to do my hair.
At the end of the day, I never got an actual trial for the day of hair. We rescheduled for the next day, Sunday, and she promised to send me someone who was also going to be working with me on my wedding day. Well I woke up early for the 9am appointment and we were headed back to SoCal by early afternoon. I waited, 9am came, no phone call. Had to call them and got their voice mail telling me that they were closed on Sundays. by about 9:30, I got a phone call back. after a lot of back and forth, I find out that allegedly, the girl had car issues and was not able to make it. Once again, no phone call. I had to call them.
They wanted me to keep my hotel room for extra time such that they can come and see me at 4pm. I said no- esp not when my hotel was going to charge me another $150 for the night. Johanna/Renne claimed that they are in socal frequently for shows and they can accommodate me for a trial in early October.
I woke up on that (once again Sunday) morning only to find out that I never got a confirmation phone call- asking for my address, location, confirming time, etc. I try to call them to confirm location etc-- once again no response- of course it's Sunday- they don't work. At this point, I'm less than a 6 weeks from my wedding. I was not about to put up with this stuff. I left something like 4 or 5 message. I finally got someone to pick up on Friday. I was then notified that a) I was on the list of calls to return and b) the sister had hurt her back and was unable to come to SoCal. Once again- no call to let me know ahead of time. While I had her on the phone, I explained that I was done and she can cancel my appointment on the day of my wedding and if she was any kind of decent business person, she would refund my $150 deposit. She was upset saying that I got a trial and that they'd been holding my very popular date (11/11/11) since May and that they had to turn down a lot of people. She said she will confirm with her sister. A couple of days later, I get an email saying, nope, I got my trial and so, no refund and we are still good to go for 11.11.11. I called her, told her that she has a ridiculous business practice. They were so passive, and I am only doing this because I am a nice person who takes initiative and I am notifying them to cancel my appointment. I was fighting every urge to just screw them over for a major time spot on an important date.
I paid my deposit - barely got a receipt, never signed a contract. Thankfully, in the 5 days I waited for a response, I found a new hair and make up person.
This company is truly a hit or miss. My hair and make up was actually good, but their customer service sucks and really on the day of your wedding when you already are high strung, you don't need the stress of them not actually calling you if something happened.
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