Benefit Air's owner, Mike, cleared up some miscommunication we had with his company a year or so ago. He reached out to us and took care of our complaint. We had not been able to reach him through his regular employees. We were impressed that he took our complaint seriously and handled the situation right away. We admire a company owner that "owns" a problem and handles it "head on". Thank you, Mike, for your professionalism and honesty.