I don't even know where to begin. This is by far the worst Sprint location I've dealt with. The first time I stopped by, I had to wait over an hour to be seen bc they were short on staff. I initially wanted to turn in a phone i was leasing (24months were up) I was then told by Arrington I had the option to purchase the phone for $122.69 or turn in the phone and pay $108 due to some scratches. I chose to purchase the phone. I called Sprint the next day to try to have it unlocked. However, they tell me i need to pay and addtional $200 to own the device. I had to go back to the store the following day and Cameron assisted me. I explained the issue and he gave me an attitude from the start. He made a few phone calls and came back outside with a note. He told me I had to contact the finance department and find out what happened with the previous amount paid. (I have to fix their mistakes). I tried call the number, come to find out its not even a real number!! The most unprofessional staff I ever dealt with!! Will not be returning to that store!!