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  • AUTOMATIC CONTRACT EXTENSIONS ARE A PROBLEM. I saw a trainer here for 6 months and was very happy with the trainer, but not with the automatic rollover and continuation of my trainer agreement once it was over. My trainer agreement was for 6 months. At the end of the 6 months I called to make sure they would not continue to bill my credit card, and they said YES THEY WOULD and not only that, my next $300 payment would automatically happen tomorrow and there is nothing to be done about it. Apparently the contract includes a statement that if you don't cancel 31 days prior to the end of it, even though the end date is listed, they will continue to bill you even after the end of the term. I called the manager and he said that is automatic with corporate. Fortunately the manager is working with me to use up the unwanted purchased sessions over a longer term than the usual 90 day expiration. i don't feel contracts should include this type of automatic "gotcha" clause, but I've run into it elsewhere and simply didn't think to look for it here because I had a specific start and end contract term. Both the person who receives the payments and the manager stated that it says right in the contract that it would roll over. Whether this is true or not, it feels like a trick. And who remembers from the moment they sign to 6 months later? I would never sign a contract with this company again. That said, I feel the need to say the training is awesome. I'm still giving them 1 star based on this crappy contract thing.
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