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| - This gym is run extremely poorly. The movie studio or "cinema" is down for maintenance a lot, there are rarely early morning classes, and when issues arise there is no one there to help. Yesterday I showered after my workout and came out to find one single and very broken hair dryer. I called the front desk and was told they are aware of the issue and that the GM would be buying some for Monday morning. There was no signage, no one informed me at the front desk, and I was only made aware of the situation once my hair was sopping wet with no chance to rush home before work. The working manager Stacy showed up 10 minutes later with 2 more broken hair dryers asking if I was the one looking for a hair dryer (duh-doy) One didn't work if you moved it and the other only worked by plugging it in (on/ off switch broken) and only on low/cold (power level/ heat broken) I was very upset (and now late for work) and scheduled an appointment with her to speak to the gm Monday morning at 8 am when he arrived. I get here and check in to speak with him just to find out he won't be in until 9. I was then informed I could email him.. No offer to have him call me in regards to our missed appointment. Head to the ladies locker room after my workout.. Still no hair dryers. Good thing I learned my lesson and brought my own this time! Then I am venting to a friend that also uses the facility and find out he is able to use the same locker room, is able to attend classes, and gets his parking validated for $20 per month.. I pay $40 and was told you cannot have parking validated, attend classes, or use the locker rooms without the platinum membership. I have noticed the classes are often full and everyone seems to take advantage of the services I pay more for.. Simply because they don't check/ it is poorly run/ monitored. Either pay the $20 and use everything freely or for $40 a month do yourself a favor and go to Mountainside across the street at Chase Field for $38... Follow up: the manager didn't even apologize for missing our meeting and instead emailed me a very condescending email I am happily going to post for you :)
A few things I did enjoy during my year + with this gym: It has a great panoramic view of the city aka I get to watch people drinking and enjoying themselves at Copper Blues and Blue Hound while I slave away on the cycling machine.. The breakfast club is outside for post work out smoothies or coffee, and lastly, they offer razors, hairspray, and deodorant in the locker rooms, but as you can see in the GM's email you should not hold your breath for them to keep their "courtesy" items in stock just because you are paying for an "elite" gym..Say what? That's exactly what I expect, bro.
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