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  • This review is only based on interaction with customer service on the phone. It is not related to any specialty worker beyond the individual that handles scheduling/booking for the workers (I will spare naming that individual). I have a home warranty and had a plumbing issue, called in the warranty who sent a request to this company (unfortunately). Due to work I did advise I would call back to schedule a window that works for both myself and whoever is coming out. When I was able to find an opening for Friday April 28th, I let Cool Blew know and we agreed to a 3pm-5pm window. Around noon on the 28th I get a call and voicemail but did not immediately respond as I was at work-which is why we agreed to a 3-5 window. I was able to listen to the message and it was the plumber advising that he had finished some other jobs earlier and asking if he could come then.. Clearly scheduling means nothing because there is a reason I asked for the window that I did. But he seemed to understand and said that he would call back around my window. Shortly thereafter, I get a call and voicemail from the scheduling individual advising that they will need to reschedule my appointment. Now that can't be right because we agreed to 3-5 and your plumber said he would call back. So I called back in and asked what was happening and to my surprise all the customer service rep had to say was that she could not make her worker wait around for 3 hours... Really?! We agreed to 3-5, why would you even believe that because they finished other jobs early it would fit my schedule? Didn't realize that I have to work around your schedule and not the other way around. So upon hearing that and kindly stating my displeasure I asked if they could come on Saturday, since I work during the week, and the rep stated only for emergencies. I blatantly asked if customer service issues (based on their own incompetence) was an emergency and she stated it was not.. Nicely done Cool Blew!
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