I found Advanced while surfing checkin offers. They have a coupon for a discounted oil change, so I gave them a shot. The customer service is great, I walked in the door and was greeted by a very pleasant service writer. I showed the yelp offer, and they took the keys. Everything was going smooth so far...
They came back with a repair order for nearly 800; shocks, battery, 60k service, etc. I expected a few maintenance issues, but this caught me off guard. The friendly writer turned consultative and told me my battery must be replaced ASAP, I declined and went on my way. I decided to pit stop autozone and grab an airfilter when I noticed a "free battery test" sign in the window. I got it checked out, and their test said my battery was 100% & manufactured 5/10.
Trust your instincts during the up-sell.
+2 stars for customer service & a checkin offer. -3 for the latter.