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  • I never write bad reviews (this is my first) but this place is horrible!!! Worst service and even worse management! First of all this is the 5th chance we gave them to get our order right because we do enjoy their food. They are 0-5. Each time we just placed an order for pick up and "EVERY" time (no exaggeration) there was something missing from our order. Either the salad, the bread or the cheese cake we ordered each time. The first time they told us to come back and get our salads...well we live over 30 minutes away so they refunded our credit card. The second time the bread was missing...we just let it go. The 3rd time...our cheese cake was missing. Is this a joke? Nothing worse than thinking you are going to have a nice piece of cheesecake with a glass of wine after dinner only to find out...once again you paid for something they forgot to pack. The fourth time we learned our lesson and checked the bags before we left the restaurant. Yep...once again they forgot the cheesecake. They got our cheesecake...no apologies...we left. The last and final time we will ever go there was on Monday 9/18/17. We got there right when the Monday night Giants game started. Again we just wanted to place an order to go as always. It took about 15 minutes to get a drink order and place our food order. It took another 10 minutes to actually get our drinks. Right before half time (yep it took that long to get a to-go order) the manager on duty brought us our bags of food. I politely asked if he wouldn't mind checking to make sure everything was there as we had problems getting everything we ordered the last 4 times. He said "I know everything is there because I packed it myself" and was very adamant about it. He then started rattling off what was in each bag. When he was done my husband said where's the cheese cake. The manager then ran to the back to get our two pieces of cheesecake. He handed them to us explaining that the dessert order go to a different area of the the kitchen so that's why that happened. Again just excuses...no apologies. It took forever to get our food order, which was incomplete again, and we were never asked if we would like another drink while we waited. The least he could have done was take the cheesecake off our bill. If you want horrible service with an attitude this is the place for you. Everybody needs more training there especially management!
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