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  • Access hours on their website say 7am-6:45pm, thinking that all will be well for the movers to clean out my unit I headed to my storage unit. I get there and they ended up installing a new gate. I entered my code and it doesn't work. My movers will be at StorAmerica in like 10 minutes and I cannot access my storage unit!! Stupid and unacceptable. I was a paying customer for months and always paid early, MY CODE SHOULD HAVE WORKED!!!!! Luckily, or so I think, a van pulls up and opens the gate and I go behind them thinking all will be well and I'll open my unit and get everything ready. I was soooo wrong. Due to their new security system I was stuck on the inside of the facility and could not open the gate from my side to let the movers in to empty my unit. THE MOVERS HAD TO CALL CORPORATE!! REALLY?!??! Come to find out that a staff member was present on the property but didn't think they should come out and see what was going on... so much for a security system if you ask me. If my movers had not come I could have been STUCK there by myself, so safe. Low and behold a staff member tries my number in their system and it doesn't work. So, what does she do, she goes inside and resets something or finally adds my number to their system. During this time I left them a very frustrated message about how this was not acceptable at all for a paying customer. The staff member didn't even apologize or say I don't know, sorry for the inconvenience that you were trapped. Finally my code worked and the movers emptied my unit. I go back the next day and I get my move-out receipt. Get this guys and gals, they didn't say a single word to be about the mishap and didn't prorate my unit pay for the month. I paid for the WHOLE month of June and moved out the second week. Don't you think you would try and fix a problem and maybe treat your customers right? Maybe prorate the month. I haven't received my prorate for the month and I'm very very upset. I will never use them again and will make sure people know not to use them. Very unprofessional.
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